Term and Conditions

✨ Welcome to Mermaidmotion Tails Shop! ✨

1. Our Magical Marketplace

Mermaidmotion Tails Shop is an enchanted online store specializing in high-quality mermaid tails, apparel, and accessories for merfolk of all ages. Our products are designed to bring joy and wonder to your underwater adventures.

1.1 Website Use

By using our website, you agree to:

• Provide accurate information when creating accounts or making purchases
• Not use our site for any unlawful purposes
• Respect all intellectual property rights
• Be at least 18 years old or have parental consent for purchases

2. Product Information

We take great care in describing our mermaid treasures, but please note:

• Colors may vary slightly due to monitor settings
• All measurements are approximate
• Product availability is subject to change
• Custom Fantasea Tails require special production time

3. Orders & Payments

3.1 Placing Orders

When you place an order, you’re making an offer to purchase under these terms. We’ll send an order confirmation, but a contract is only formed when we ship your items.

3.2 Payment Options

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We never store your full payment details.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices but will honor the price at time of order.

4. Shipping & Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays).

4.2 Shipping Methods

We offer:

• Standard Shipping ($12.95): DHL/FedEx, 10-15 business days
• Free Shipping (orders over $50): EMS, 15-25 business days

4.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. International customers are responsible for any customs fees.

5. Returns & Exchanges

5.1 Return Policy

Most items can be returned within 15 days of delivery if:

• Unused with original tags and packaging
• Not a custom Fantasea Tail, face mask, or opened swimwear

5.2 Return Process

Contact us at [email protected] within 15 days with:

• Order number
• Item details
• Reason for return

Customers cover return shipping unless the return is due to our error.

5.3 Refunds

Refunds are processed within 5-7 business days after we receive your return. Original shipping costs are non-refundable.

6. Intellectual Property

All content on our site (designs, logos, product names) is our property or licensed to us. You may not:

• Copy or reproduce any content without permission
• Use our designs to create competing products
• Misrepresent association with our brand

7. Liability & Responsibility

7.1 Product Use

Mermaid tails are designed for recreational use. Users should:

• Always swim with supervision
• Use appropriate safety gear
• Follow all product care instructions

7.2 Limitation of Liability

We’re not liable for:

• Incorrect product use
• Shipping delays beyond our control
• Minor color variations
• Customs delays or fees

8. Privacy & Data

We protect your data as outlined in our Privacy Policy. We’ll never sell your information to third parties.

9. Changes to Terms

We may update these terms occasionally. Continued use of our site means you accept the updated terms.

10. Contact Us

For any questions about these terms, contact our Mermaid Support Team:

Email: [email protected]
Address: 2503 Locust Court, Long Beach, US 90802